Frequently Asked Questions
Q1. Are there any restrictions for using the overseas remittance service?
Customers over 18 years old when applying for overseas remittance service
Customers who meet our company's prescribed screening standards
Q2. What kind of service is an overseas remittance service?
It is a service that remits money to overseas beneficiaries.
You must register as a member of Digitel Remittance to use the service.
Q3. I would like to send money from overseas to my bank account in Japan. Please tell me the SWIFT code.
DigiTEL does not use SWIFT network. Also we are currently offering inbound transactions from South Korea only.
Please contact Intercall Korea for more details.
Q4. Can I remit cash overseas?
You can also receive cash from your local partner's counter for some remittance countries.
Q5. Is there any way to check the status of the remittance by myself?
Yes, you can review the status of your transactions after login to My page.
Q6. Are there any restrictions on the purpose of remittance when using overseas remittances?
Remittances to individual for our prescribed purpose are only available.
Please contact us for more details.
Q7. Is it necessary to submit My number to use remittance service?
Since the My Number system was launched on January 1, 2016, it is necessary to submit the documents related to My Number based on laws and regulations (*). Even if you sign up for DigiTEL Overseas Remittance Service before December 31, 2015, you will need to submit a document regarding your My Number.
※Act on the development of related laws accompanying the enforcement of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures
Please submit your My Number document to use our service. You can also use our e-KYC mobile app to submit the documents.
We also provide online support on PC and smartphone. If you have any questions about procedures and processes of remittance, do not hesitate to click the button on the bottom right to get an assist from our staff.
If it's out of business hours, please contact us through inquiry form.
3F Dai2 Musashino BLDG., 1-20-22 Hyakunincho, Shinjuku-ku , Tokyo
- Opening hours
Please refer to the website footer.