Privacy Policy

Digitel Co., Ltd. (hereinafter referred to as the company) handles a variety of information, including information received from customers.Therefore, in order to respect these information values, we will make every effort to establish and thoroughly implement the information management system.

1. Formulation of personal information protection regulations, securing security, and continuous improvement

The company will ensure security and continuous improvement by establishing personal information protection regulations to ensure that officers and employees understand the importance of personal information protection and to properly use and protect personal information.

2. Prohibition of collection, use, and provision of personal information and use for other purposes

The company establishes a management system for personal information protection and handles personal information appropriately in accordance with prescribed regulations. Also, the company does not use it for other purposes.
In addition, when the company obtains your personal information directly or indirectly, the company will use your personal information to the extent necessary to achieve the following purposes.
In addition, if the company obtains personal information directly from you, the company will specify the purpose of use in advance.
(1) To register as a member of the remittance service and to provide services
(2) In order to contact customers and provide information on services
(3) In order to confirm the identity of the person under "Act on Prevention of Transfer of Criminal Proceeds" and "Foreign Exchange and Foreign Trade Act", and to confirm the qualifications for using the service, etc.
(4) For exercising rights and fulfilling obligations based on laws and contracts with customers
(5) For research and development of services through market research, data analysis, questionnaires, etc
(6) For various suggestions regarding services such as sending direct mail, etc.
(7) For cancellation of various transactions and post-management after the cancellation of transactions
(8) In order to carry out other transactions with customers appropriately and smoothly.

3. Implementation and correction of safety measures

The company will manage personal information safely and strive to ensure, improve and correct security in order to prevent unauthorized access to personal information, loss, destruction, falsification and leakage of personal information.

4. Compliance with laws and regulations

The company will continue to improve and improve our efforts to protect personal information in accordance with changes in the environment while complying with relevant laws and regulations.

5. Respect for the person's rights regarding personal information

The company will respond appropriately if you contact the person in charge regarding your personal information inquiry. In addition, personal information shall not be provided or disclosed to third parties unless the person himself/herself has understood it in advance and is recognized by law.

6. Disclosure and correction of personal information

We will deal with personal information in accordance with the provisions of laws and regulations in the event that you request disclosure, correction, etc. (it means correction, addition, deletion, suspension of use, deletion or suspension of provision to third parties) of personal information.
In addition, all employees pay attention to the importance and security of your personal information in our daily operations, conduct thorough management, and respond to customer trust.

The company handles personal information received in accordance with the following guidelines based on Act on the Protection of Personal Information.

1. Purpose of Use of Personal Information

The company will use personal information such as your name, address, phone number, fax number, date of birth, occupation, sex, e-mail address, and transaction information to the extent necessary to achieve the following purposes. In addition, if we obtain personal information directly from you, we will specify the purpose of use in advance.

(1) To register as a member of the remittance service and to provide services
(2) In order to contact customers and provide information on services
(3) In order to confirm the identity of the person under "Act on Prevention of Transfer of Criminal Proceeds" and "Foreign Exchange and Foreign Trade Act", and to confirm the qualifications for using the service, etc.
(4) For exercising rights and fulfilling obligations based on laws and contracts with customers
(5) For research and development of services through market research, data analysis, questionnaires, etc
(6) For various suggestions regarding services such as sending direct mail, etc.
(7) For cancellation of various transactions and post-management after the cancellation of transactions
(8) In order to carry out other transactions with customers appropriately and smoothly.

In addition, when receiving orders or inquiring by phone, the company may record the contents of the call for the purpose of improving the quality of customer service and remittance service. The company will not use anything other than the above except when we obtain your consent separately or when we do not require your consent under the Act on the Protection of Personal Information, such as in accordance with laws and regulations.

2. Security Management of Personal Information

The personal information received shall be kept safe under strict management and shall be protected from leakage.

3. Entrustment of Personal Information

In some cases, the company entrust the services to the extent necessary to achieve the stated purpose of use, such as service information and catalog delivery, but in order to prevent leakage of personal information, the company exchanges confidentiality contracts with partner companies.

4. Provision of personal information

The company does not provide or disclose personal information the company has received to any third party except in the following cases:

(1) When consent, agreement, etc. are obtained
(2) When entrusting personal information to a partner company or business consignment company that has a non-disclosure agreement regarding personal information to the extent necessary to achieve the stated purpose of use.
(3) When the consent of the person stipulated by Act on the Protection of Personal Information is not required, such as when based on the provisions of laws and regulations.

5. Request for disclosure, correction, and suspension of use of personal information

The company will disclose personal information if requested by the person and correct any errors as soon as possible.
In addition, if you request the suspension of the use or provision of personal information, the company will suspend personal information. If you request through your agent for unavoidable reasons, the company will ask for the agent's name and contact information and the reason. In addition, the company cannot respond to any of the following cases, such as disclosure.

(1) If there is a risk of harming the life, body, property or other rights and interests of the person or a third party
(2) If there is a risk of a significant hindrance to the proper implementation of our business
(3) If it violates the laws and regulations

For disclosure, correction, and suspension of use, please contact the personal information inquiry window below.

6. Advertising distribution by third-party companies

In the process of using this site, we may collect "collective information" and "cookie information" for the purpose of operating the website.
"Collective information" refers to customer habits, usage patterns, and statistics, not specific customers.
Cookie information refers to information transferred by a website to your computer's hard disk for the purpose of keeping records using industry-standard technology called cookies.
Cookies can make the web more useful by storing information you choose at a particular website.
In addition, it can identify computers, but it cannot identify specific customers.
Most browsers are initially configured to accept cookies.
You can also set up your own cookie rejection, but this may not make the best use of the website.

Contact for Personal Information issue

● For comments and consultations on our handling of personal information, including requests for disclosure, correction, and suspension of personal information, please contact the following consultation desk by phone.
Digitel Customer Service Center

● Tel. 03-3362-0702 (0703) 　（Weekdays 10:00～18:00）